Thank you for shopping with The Bike Barn. We want you to be completely satisfied with your purchase. If you need to make a return, please review our policy below.

1. Return Window

Customers have 30 days from the date of delivery to request a return and initiate the return process. Any return requests made after this 30-day window cannot be accepted.

2. Return Costs

• For Defective or Damaged Products: If your product arrives damaged or defective, The Bike Barn will cover 100% of the return shipping costs. We will provide you with a pre-paid shipping label.

• For Customer Remorse (Change of Mind): If you are returning a product because you changed your mind, changed your preference, or ordered the wrong item, the customer is responsible for the cost of return shipping.

• Restocking Fees: The Bike Barn charges no restocking fees on returned items.

3. How to Initiate a Return

To start a return, please contact our support team at service@bikebarn.ca. Please include your order number, proof of purchase, and the reason for your return so we can assist you quickly.